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Tanyun

Quality Management
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Quality Management

Since 2003, Tanyun has started to construct its quality management system following the requirements of ISO9001 and initially formed the quality control management system, which emphasized on documentation, routinization and process. In 2005, in order to develop and produce military weapon equipment, Tanyun built the national military-standard quality management system based on the GJB9001A-2001: Quality Management System Requirement and submitted the certification application. Regarding the annual examination of quality management system as the way of making continuous improvement on quality management, Tanyun regularly organizes internal examination of quality management system. Through the internal examination, the company can find the problems and insufficiency from the current QM system. The company also raises requirement in the annual management examination meeting and follows the execution situation of requirements and advice collected in the meeting, the latter of which can guarantee the effectiveness of the advice. In the routine production activities, Tanyun strictly follows the requirements of national military-standard quality management system and controls the development of production and service of the products to meet the legal requirement and to satisfy customers’ needs. By evaluation, Tanyun identifies customers’ needs, analyze the execution risks, take effective action to avoid or to lower the risks. To track the quality and the using status of delivered products, the company regularly visits customers and studies market development, product development and customers’ expectations on products and services. Also, by conducting the satisfaction survey, Tanyun collects customers’ feedback, pays great attention to their user experience to helps them improve products and services continuously. According to the production needs, the company adopts the monthly purchasing plans and temporary purchasing plan (if necessary) and conducts annual evaluation on suppliers to guarantee the quality of the raw material. The production process strictly sticks to the ideas of “Strict, Specialized, Specific and Stable”, and organizes self-examination, crossed-examination and special examination. The qualified products will be delivered to the warehouse and examined regularly during storage period. The products will be checked again before delivered to the customers.

Procurement

According to factors of experiment and transportation, Tanyun divides materials into significant materials (Type A materials) and ordinary materials (Type B material).

Monthly, the Planning Department presents Purchase Application From to confirm the requirement of necessary materials (types, specification, amount, good arrival time, etc.). The Purchasing Department will base on the Purchase Application Form or temporary Purchase Application Form to prepare Purchase Order to purchase materials. Procurement will conducted after the Planning Department gain supervisor’s approval. For the raw materials purchased from the third party, The Purchasing Department is required to select suppliers from The List of Qualified Suppliers before purchasing. When purchasing important materials from suppliers, the Planning Department will sign Order Contract to confirm the material type, specification, amount, quality requirement, technological standard, verification condition responsibility for breach of contract, delivery time and other relevant information. When the materials are delivered to the company, the warehouse keeper should check the types and amounts of the materials based on the supplier’s list and fill the Material Arrival Record Book. Together with the Material Arrival Record Book, the warehouse keeper will send the quality verification documents of A materials and Delivered Goods Inspection Declaration Notice to the Quality Management Department and contact the Purchasing Department when in emergency. The activities of quality verification will be conducted according to Quality Inspection Control Procedure: Q/TY?14.06-2015. When the materials have problems, the Purchasing Department will immediately contact suppliers for feedback and solutions( including replacement and return). The Purchasing Department will conduct a Supplier Qualification Evaluation once a year.

Sale

Before receiving contracts and orders, Tanyun will evaluate them ( including contacts in oral forms). The requirement of the contract evaluation are as follows: The terms of the contracts should be specific and reasonable; Tanyun is able to meet the contract’s requirements; for contracts in oral form ( including contracts dealt in telephone), and other situation without written requirement, Tanyun should confirm that the order’s requirement is approved by relevant people before the order is accepted. Tanyun should also fill the Tanyun Chemical Order Form. If the change of product requirement influences the customers, customers’ approval should be gained before certain adjustment is about to be made. For the amendment of the contract, the sale representative of Tanyun should report the situation to customers and company’s related departments immediately.

Tanyun drafts Annual Service Plan and organizes after-sale activities to collect product quality information and customers’ opinions (including complaints and handling method of unqualified products) . The sales department will organize service activities according to schedules and fill Service Execution Inspection Report. The department will collect customers’ feedback about quality information and requirement in different channels, fill the Quality Information Report, and conclude the results and send the reports to the Associate General Manager and relevant departments. Relevant departments will analyze the problems, find solutions and deliver Quality Information Process and Feedback Report. The sales representatives regularly visit customers (usually half a year) to understand their requirements and expectations on the products and finish the activity by filling Service Execution Inspection Report and Customer Satisfaction Report. For customers’ telephone calls, letters, sales representatives will fill Customers Phone Calls and Letters Visit Registration Report and organize internal communication based on Quality Information Report and Service Execution Inspection Report. For major accidents about quality, the General Manager should call relevant research departments to organize a meeting to analyze the reasons, get related deparments to assume the responsibility, provide solutions and take prevention measures. After filling out the Service Execution Inspection Report, related department should follow the service to provide proofs for internal examination and managerial evaluation.

Production Management and Control

The Product Department will draft Product Commencement Notice five days before production based on the monthly production plan. The notice will be delivered to production workshops, Quality Management Department, Technology Department, Purchasing Department, Equipment Department and other depar